Management Information System Erp And Crm

a) What are characteristics of MIS? Explain in detail types of MIS system.

b) Discuss the nature and scope of management information system. Explain why information systems are so important for business today.

a) Explain the planning and implementation phase of SDLC (System Development Life Cycle).

b) Differentiate between feed forward and feedback control. Also discuss which system is better and why?

a) What do you mean by work system design? Discuss the main elements of work system?

b) Explain five views of work system viz. structure, performance, infrastructure, context and risk and their effect on production performance.

a) Write down the differences between public and private information system.

a) Distinguish between the following:

1. Data and knowledge.
2. Intelligence and knowledge.

b) What is the importance of maintenance of information system? Write in short, types of maintenance?

a) What Is Enterprise Resource Planning (ERP)? What is the relation between MIS and Enterprise Resource Planning (ERP)?

b) What are the customer expectations from ERP packages? Discuss in detail.

a) What do you mean by Business Process Reengineering BPR? Also discuss the different phases of Business Process Reengineering.

b) Write short notes on following:

1. CRM
2. SCM
3. DSS

a) Discuss the role of ERP vendors and consultants.

b) Discuss the difficulties and challenges in Implementing in ERP modules in a traditional manufacturing organization.