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F/2024/6463
Total Pages : 2
Third Semester
Travel And Tourism / Hotel Management And Catering Technology
Scheme July 2011
FUNCTIONAL COMMUNICATION - II
Time : Three Hours
Maximum Marks : 70
Note :
- All questions are compulsory.
- Read the instructions carefully and follow them strictly.
- Do not exceed the prescribed time limit.
- Instructions for the examiner - Conduct the practical section first and then distribute the papers.
Section - A (Oral Skills)
1.
Handling calls, telephone manners etc. can be evaluated through the role plays (in pairs) : (Any one) 15
a) Handling an irate customer
b) Making a hotel reservation
c) Cancelling an already booked package
2.
Group discussion can be conducted on any one of the following topics : 20
a) Tourism industry in India
b) "Atithi Devo Bhav"
c) Hospitality industry
[2]
Section - B (Writing Skills)
3.
Draft a notice on 'World Tourism Day' celebration in your college. 15
4.
Write the principles of effective written communication. 15
5.
Fill in the blanks with the word from the list below : 5
(itinerary, check-in, camping, accommodation, luggage)
a) A holiday spent in a tent is called
b) The places where tourists stay e.g. hotels etc. are called
c) A detailed plan of a trip/journey is called an
d) The bags or suitcases that travellers carry on a trip are called their
e) is the process when the guests arrive at a hotel.