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SM/2025/8107
Total Pages : 4
Second Year Pharmacy
COMMUNITY PHARMACY AND MANAGEMENT
(ER20-22T)
Time : Three Hours
Maximum Marks : 80
Note :
- This Paper is having three sections.
- All sections are compulsory.
- Attempt any questions as per instructions given in each section.
Section-A
(Objective Type Questions)
Note : Answer all 20 questions (Multiple Choice Questions / Fill in the Blanks / One Word / One sentence Questions). Each question carries one mark.
20 × 1 = 20
1.
Which of the following is not a principle of good dispensing practice?
(a)
Accuracy
(b)
Speed
(c)
Confidentiality
(d)
Hygiene
2.
Who is the intended audience for a Patient Package Insert?
(a)
Doctors
(b)
Pharmacists
(c)
Patients
(d)
Medical representatives
3.
Which section is usually not included in a Patient Information Leaflet?
(a)
Instructions for use
(b)
Possible side effects
(c)
Manufacturer's financial statements
(d)
Storage instructions
4.
What should a pharmacist inform the patient about during counselling?
(a)
Color of the packaging
(b)
Dosage and timing of medication
(c)
History of the pharmacy
(d)
Competitor brands
5.
Which of the following is an example of an OTC medication commonly available in India?
(a)
Paracetamol
(b)
Morphine
(c)
Insulin
(d)
Warfarin
6.
The symbol “Rx” represents the ______ part of the prescription.
7.
______ : The ability to receive and interpret messages accurately.
8.
Effective counselling reduces the risk of medication ______.
9.
Proximity to hospitals, clinics, or residential areas can increase customer ______.
10.
The ______ of a message affects how the reader interprets the information.
11.
Health screenings in community pharmacies help in early ______ of chronic diseases.
12.
What role does proper labelling play in minimizing dispensing errors?
13.
Why is it important to assess the patient's knowledge and understanding before providing medication information?
14.
Why are OTC medications considered safe for use without a doctor's supervision?
15.
What role does active listening play in effective patient interviewing?
16.
How can pharmacists effectively counsel adult patients on the use of over-the-counter medications?
17.
How can active listening improve interactions with other professionals?
18.
How would you define communication skills?
19.
Define prescription handling.
20.
Why is maintaining eye contact important during patient counselling in a pharmacy?
Section-B
(Short Answer Type Questions)
10 × 3 = 30
Note : Answer any ten questions out of eleven. Each question carries three marks.
1.
Name two strategies to improve communication with patients who have low health literacy.
2.
Explain how side effects of medications can impact patient adherence.
3.
Describe the primary role of a pharmacist in managing OTC medications.
4.
Name two key components of effective written communication.
5.
Give two key milestones in the development of community pharmacy.
6.
What are the key components of brief medication usage instructions?
7.
How lifestyle modifications contribute to diabetes management?
8.
Name two types of transactions recorded in a day book.
9.
What is financial planning in the context of a community pharmacy?
10.
How would you choose a vendor for a new pharmaceutical product?
11.
Explain the purpose of patient package inserts in medication use.
Section-C
(Long Answer Type Questions)
6 × 5 = 30
Note : Answer any six questions out of seven. Each question carries five marks.
1.
Explain how community pharmacists ensure the safe and effective dispensing of medicines.
2.
Discuss the key principles and factors to consider when designing the layout of a community pharmacy to enhance workflow and patient experience.
3.
Explain how CRM helps improve patient loyalty in community pharmacies.
4.
Explain the role of active listening in verbal communication and its impact on patient counseling.
5.
What role does pharmacist confidence and communication skill play in overcoming counseling barriers?
6.
Define self-medication and discuss its advantages and disadvantages in the context of community healthcare.
7.
Write any four of the following:
i)
SOP of pharmacy management
ii)
Interaction with professionals and patient
iii)
Labelling of dispensed medications
iv)
cash book
v)
Introduction to Digital health